Warranty · Dominican Republic
Each product comes with its manufacturer’s warranty, with its own duration and conditions. Here are the typical warranty periods and the manufacturers’ documents.
Certified by the manufacturers Victron Energy and WeCo
Victron Energy certifies SUSEINCA as its direct factory representative for the Dominican Republic, qualified to provide support and preventive and corrective maintenance (letter dated November 11, 2021). WeCo accredits SUSEINCA as its authorized representative and technical support provider for Latin America (letter dated October 9, 2025).
Warranties depend on the brand and model of each product. As a guide, solar panels almost always have 12 years of coverage against manufacturing defects and 25 years of coverage for linear degradation; inverters have 5 years; and batteries have 5 years, extendable to 10 years. All warranties are always subject to the manufacturer’s terms and acceptance.
The equipment SUSEINCA installs is covered by its manufacturer’s warranty, subject to the conditions published by that manufacturer. SUSEINCA handles claims as an authorized representative and does not provide an additional warranty of its own on the equipment.
This does not limit SUSEINCA’s responsibilities for the installation, configuration or supply services it provides directly. Installation and labor terms are set out in each written quotation.
| Equipment | Brand and model | Manufacturer’s warranty | Official document |
|---|---|---|---|
| Solar panels | Depends on brand and model | Almost always 12 years of coverage against manufacturing defects and 25 years of coverage for linear power degradation. | — |
| Hybrid inverters | WeCo XTS, 8, 10 and 12 kW | 5 years, with an optional extension to 10 years. | |
| Inverter-chargers and controllers | Victron Energy | 5-year standard warranty on power products. | |
| Batteries | Depends on brand and model | 5 years, extendable to 10 years. | — |
| Low-voltage lithium batteries: manufacturing defects | WeCo 16K0-LV | Warranty against manufacturing defects under Article 1 of the official document: it begins on the battery’s delivery date, and the document refers to European or Italian law, depending on the place of purchase. It does not specify a number of years. | |
| Low-voltage lithium batteries: performance | WeCo 16K0-LV | WeCo’s voluntary performance warranty: at least 65% residual capacity at 120 months from installation or 8,000 cycles, whichever occurs first. The remedy is repair, replacement or proportional compensation, at WeCo’s discretion. | |
| Other low-voltage WeCo batteries | For example, WeCo 5K0-T | The warranty duration is stated in each quotation and in the official document for the model. | — |
The WeCo 16K0-LV performance warranty requires compliance with its manual, a battery temperature recorded by the BMS between +10 and +40 °C, a depth of discharge no greater than 90%, and charging and discharging current no greater than 0.5 C, with the BMS communicating with the inverter via CAN. Installation and commissioning are therefore carried out by qualified personnel in a ventilated equipment room away from direct sunlight. Damage caused by misuse, lightning or power surges, corrosion, or the opening of the equipment by unauthorized technicians is excluded, subject to each manufacturer’s conditions.
The warranty is backed by the manufacturer, and both Victron Energy and WeCo certify SUSEINCA as their representative. Both letters are publicly available.
Victron Energy
MultiPlus-II and Quattro inverter-chargers, SmartSolar MPPT charge controllers and remote monitoring with Cerbo GX. SUSEINCA is the direct factory representative for Victron Energy in the Dominican Republic, authorized to distribute its full range and qualified to provide support and preventive and corrective maintenance, according to the letter from Victron Energy B.V. dated November 11, 2021.
WeCo
WeCo 16K0 (16.07 kWh, IP66) and 5K0-T (5.12 kWh, indoor use) LiFePO4 lithium batteries and XTS hybrid inverters rated at 8, 10 and 12 kW, operating at 120/240 V and 60 Hz. SUSEINCA is WeCo’s authorized representative and technical support provider in Latin America, authorized to represent, distribute and market its products, according to the letter from WeCo dated October 9, 2025.
Warranties depend on the brand and model of each product. As a guide, solar panels almost always have 12 years of coverage against manufacturing defects and 25 years of coverage for linear degradation; inverters have 5 years; and batteries have 5 years, extendable to 10 years. All warranties are always subject to the manufacturer’s terms and acceptance.
The manufacturer of each product, subject to its conditions and acceptance. As a guide, solar panels almost always have 12 years of coverage against manufacturing defects and 25 years of coverage for linear degradation; inverters have 5 years; and batteries have 5 years, extendable to 10 years. SUSEINCA handles claims as an authorized representative and does not provide an additional warranty of its own on the equipment.
WeCo’s warranty has two parts: the warranty against manufacturing defects (Article 1 of its official document, with no fixed number of years) and a voluntary performance warranty of 120 months from installation or 8,000 cycles, whichever occurs first, requiring at least 65% residual capacity. In that case, the remedy is repair, replacement or proportional compensation, at WeCo’s discretion, subject to the conditions of WeCo’s official limited warranty.
To start, provide the equipment’s serial number, invoice, installation date, inverter type and a description of the fault. For WeCo batteries, the official document also requires at least 5 photos of the installation and access to monitoring, and WeCo determines whether the case is covered within a reasonable period of no more than 30 days.
Yes. Victron Energy certifies SUSEINCA as its direct factory representative for the Dominican Republic, qualified to provide support and preventive and corrective maintenance (letter dated November 11, 2021), and WeCo accredits SUSEINCA as its authorized representative and technical support provider for Latin America (letter dated October 9, 2025). Both official letters are publicly available: Victron and WeCo.
Send us the serial number and we will tell you which document applies to your equipment.
SUSEINCA, SRL · Suministros y Servicios Industriales del Caribe, SRL · RNC 101147067 · Av. Independencia esq. Apolinar Perdomo, Centro Comercial Atala II, piso 3, local 20, Santo Domingo, Dominican Republic · +1 809 998 1120 · ventas@suseinca.com
